By using our website and/or placing an order with us you are fully accepting the terms, conditions and disclaimers set out below. We reserve the right to vary these terms and conditions at any time, but in respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing your order.
None of these Terms and Conditions affect your statutory rights.
Use of Twist Website
To register with us and purchase goods from our website, you must be over eighteen years of age. You much ensure that the details provided by you on registration or at any time are correct and complete. Please inform us immediately of any changes to the information that you provided when registering, by updating your personal details. You must give us your real name, address, phone number, email address and any other details that we may require to process your order.
We reserve the right to decline a new customer registration or suspend a customer’s account at any time and at our sole discretion. Also, in our absolute discretion, is the right to terminate your access to all or part of the services with or without notice and to discontinue the website or services, or any part thereof, at any time, with or without notice.
Availability of Goods
Goods are subject to availability. Our acceptance of your offer to purchase our goods is subject to their availability. Whilst we will acknowledge receipt of your order this is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase, we will let you know as quickly as possible and a full refund will be given. Orders that include more than one item may be sent incomplete if certain lines are out of stock. Your card will be refunded and you will be notified as above.
Pricing, Description and Product Information
The prices which you must pay for the products that you order are set out on the website at the time you place your order (plus a delivery charge if applicable), except where we discover an error in the price of the products you have ordered. In this event, we will inform you as soon as possible after receiving your order and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
The prices quoted on this website apply only to products sold via this website. Where the same products are available via another stockist different prices may apply. All prices are shown in £ sterling and include VAT where applicable.
Although we will take all reasonable care to ensure that all descriptions, details and prices of products appearing on the website are correct at the time the information was entered onto the system, the information appearing on this website at any time may not reflect the exact position at the moment you place an order.
Placing an Order and Order Acceptance
The Order Acknowledgement email and order number are our confirmation of your order with us. Completion of the contract between you and us will take place on dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Payment must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address.
We use WorldPay and PayPal as our payment processor. Charges to your card will be shown as Pollards Farm Ltd.
Provided that we have processed and received payment in full for the product(s), ownership of the item(s) will pass to you once we have delivered the item(s) to you (either directly, or by leaving it in a safe place or with a neighbour). When an item has been delivered, risk of damage to, or loss of, the item(s) passes to you.
We aim to deliver your products to you within 3 working days. Working days for us are Monday to Friday and do not include national UK bank holidays. We cannot accept liability for late delivery arising for from factors beyond our control.
Cancellations and Returns
If you wish to return an item please contact us at email@example.com within 3 days of receipt and return the packaging within 7 days. We will provide you with a refund, excluding the original postage and packaging or replacement for which a postage and packaging charge will apply.
In the event of faulty, damaged or incorrect items being sent to you, we will refund postage and packaging if the charge was levied with your original order and it is returned in full.
We regret that we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality.
Refunds and Exchanges
All refunds will be made to the debit or credit card on which the original purchase was made, within 30 days of the cancellation of the order or return of the goods. If we are unable to credit your original method of payment, we will contact you to arrange an alternate method of refund.
Promotions and Discounts
In order for a promotion or offer to be applied to your order, a valid promotion code must be entered into the promotion code box on our website. We cannot accept liability for not discounting an order if a valid code has not been entered. Promotions and promotion codes are subject to the terms and conditions specified by us at the point of purchase.
Trademarks, Copyright and Other Intellectual Property Rights
The content of our website is protected by trademarks, copyrights and other intellectual property rights laws.
You may retrieve and display the content of the website on a computer screen, store such content in electronic form on disc (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the website without prior written permission from Pollards Farm Ltd.
This website and any software are provided on an "as is" basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
You agree to indemnify and hold Pollards Farm Ltd. harmless from all liabilities, claims and expenses that arise out of the content you submit, post or transmit via the Twist website, or from your use/misuse of the website, or the use/misuse by any person for whom you are responsible or from your violation of the terms and conditions.
The contract between you and Pollards Farm Ltd. under which you have made your purchases, it is agreed, shall be governed by, and interpreted in accordance with, English law. The English courts shall have jurisdiction to resolve any disputes between us.
Twitter Competitions and Free Prize Draws
No purchase or payment is necessary.
To enter, participants must a) retweet the post detailing the competition and b) follow @Twist_Teas.
The competition will close on the date given in the Tweet.
The winner agrees to participate in related publicity. No additional compensation will be awarded for such promotional activities.
Employees of Twist – Pollards Farm Ltd - their immediate families, agents or anyone professionally associated with the promotion are excluded from entering.
We reserve the right to disqualify any entrant before awarding any prize on reasonable grounds and at our absolute discretion. We also reserve the right to amend, postpone or cancel the promotion if circumstances make this unavoidable.
In relation to free draws, valid entries will go into an official draw and winner(s) will be selected via Tweetdraw within 28 days of the final closing date.
The winner(s) will be notified via a Twitter Direct Message within 28 days of the closing date, asking for an address to send the prize. In the event that an address is not received by Twist within 28 days of such notification, we reserve the right to withdraw prize entitlement and award the prize to a reserve selected at the same time as the original.
Prizes are shipped via Royal Mail or Parcelforce without tracking or drop-off signature. There will be no charge for delivery.
In the event of any unforeseen circumstances, the Promoter reserves the right to offer an alternative prize of equal, or greater, value. There is no cash alternative to the specified prize, and the prize is non-transferable.
Maximum of one prize per person.
All participants will be deemed to have accepted and be bound by these Terms and Conditions.
Registered office: Pollards Farm Ltd, The Common, Kinsbourne Green, Hertfordshire, AL5 3PE. Company registration number: 1025 1363