We are committed to protecting your privacy and maintaining the security of any personal information received from you. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
We comply with the requirements laid down by the Data Protection Act 1998, and the Distance Selling Directives and are therefore obliged to ensure that your personal data is kept secure and up to date, and to respect your wishes.
When you shop on our website, we may collect the personal information you input when you are placing your order. This information may consist of: name, address, phone number, delivery address, email address, credit card details and details of the items you have ordered. This information is used:
- to ensure the smooth processing & delivery of your order, or to contact you if there is a problem with your order
- to allow us to make any subsequent visits you may make to our website, as easy as possible, meaning you don't have to resubmit certain information each time you shop with us
- to occasionally contact you, should we have any offers or information related to the goods you have previously purchased with us, and
- to profile our customer database to help us improve our service and product range, and to help us attract similar customers - this may involve working with third party analysis companies.
Our customer's privacy is of the utmost importance to us, and we will never release your details to third party organisations for the purpose of marketing or communications without your prior agreement.
Communication and Marketing
We will occasionally contact you via email or mail about Twist products and services that we believe would be of interest and benefit to you, based on your previous activity on our website. If you would prefer not to receive this information, you can opt out at any time by visiting your account pages.
IP Addresses and Cookies
Like most websites, we use small bits of data called cookies stored on users' computers to simulate a continuous connection. We may collect basic information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer.
You may contact us at any time to request a copy of all data and information we hold on you as a customer or to amend or update your details. You can also amend your personal account details by visiting your account pages.